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Evaluates support interactions with a calibrated scorecard and traceable defect evidence.
Customer support · v3.2.0

Customer Support QA Operator

Reproducible quality findings, severe-case routing and defect patterns grounded in conversation evidence.

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Problem this skill solves

Manual QA samples too few conversations and inconsistent reviewers miss repeat defects, severe cases and coaching evidence.

Best moment to use it: Use it for recurring quality reviews of support conversations, especially when human and AI interactions share one standard.

How it works

What the agent actually does

  1. 01

    Score

    Evaluates selected human or AI interactions against the approved quality rubric.

  2. 02

    Evidence

    Links every finding to conversation excerpts, policy criteria and confidence.

  3. 03

    Improve

    Routes severe cases and summarizes repeat defects, coaching themes and process opportunities.

What you receive

Concrete, reviewable outputs

  • Conversation-level QA scorecards
  • Evidence-linked findings
  • Severe-case escalation queue
  • Defect and coaching trend report
Example in practice

A weekly sample shows that refund explanations are accurate but escalation timing fails in 22% of reviewed cases, with evidence for coaching.

What it does not do

It does not discipline employees, change compensation, contact customers or replace authorized HR and support decisions.

Buyer

Support, QA and contact-center teams

Business result

Reproducible quality findings, severe-case routing and defect patterns grounded in conversation evidence.

Release stage

Validation release

Stripe Checkout remains disabled until payment, webhook and fulfillment configuration are verified. Final scope and delivery are confirmed before activation.

Purchase path

Pilot request

Pricing

$249 USD

Individual license · or $99/month with updates.

Compatibility

Agent Skills-compatible workspaces · ChatGPT · Codex · OpenAI API workflows

Trust record

Version 3.2.0

Last catalog verification: 2026-08-30. Evidence-first workflow with explicit human approval boundaries.

Commercial terms

Clear license.
Human accountability.

Individual commercial-use license; redistribution and resale require a separate agreement.

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